You can recover you password by going here: www.BigDogTools.com
Where is says "Forgot password", enter your email address and click "Submit" - you must use the same password that you originally used when you signed up for Big Dog.
Check your email for the new password and then go back to www.BigDogTools.com to log in with your new credentials.
If you don't remember that email you can do a search in your email inbox for "Big Dog" - that's the email address we have for you in our system and the only email you can put into the "Forgot password" field. Otherwise, you'll get an email with a blank password.
If for some reason you can't remember your original email, send an email to Support@LoveAmericanHomes.com with your full name so we can find you in our internal system - Thanks!